Sales: 0800 8403688 Service: 0344 8118727 Email: [email protected]
Overview: the Avaya brandAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centres, data solutions and related services to companies of all sizes around the world.
Avaya is consistently recognized as a global leader by industry and technology experts and has achieved leadership positions including:
Gartner places Avaya in the Leaders Quadrant based on its completeness of vision and ability to execute.
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Avaya IP OfficeThe Avaya IP Office telephone system is a flexible and feature rich unified communications solution for small to midsize businesses. Launched in 2002, it now has 12 million users on more than 360,000 systems deployed worldwide.
The IP Office was the winner of the TMC Labs 2013 Innovation Award for significant creativity and originality.
“Would the IP Office work for my business?”Avaya’s IP Office telephone system would provide a brilliant fit for your business if you have 2 to 2000 users, 1 to 32 locations and you want to invest in a future ready solution with fabulous out of the box features and functionality that allows you to grow or add new technologies, as and when it is right for your business.
Some of the benefits of the Avaya IP Office telephone system include:
Packed full of built-in features: Like two 64-party conference bridges that get people talking and can save on service provider fees, call recording, automatic call distribution, video softphone, mobile and desktop video apps.
Plays well with others: Avaya IP Office integrates seamlessly with existing applications such as Microsoft Outlook, Microsoft Lync and Salesforce.com to make desktop communications more efficient.
Better, faster and smarter collaboration: Avaya IP Office delivers an engaging experience for voice, video, and mobility on virtually any device. Different ‘Editions’ and ‘Worker Profiles’ enable organisations to choose the feature package that best suits their exact needs.
Driving business growth in today’s economy is hard enough without having to rely on complex and costly IT communications infrastructures. But, with the right solutions, you can turn IT communication and collaboration into a competitive advantage.
With the Avaya IP Office, multiple systems can be networked together, providing VoIP benefits such as free inter-site calls, seamless feature integration, virtual agents and centralised voicemail, operator and management functionality.
Need to get a service tech to a client quickly? With geo-presence, you can track the location of sales or service people right from your smartphone.
Bring your company directory everywhere for instant access to all your contacts. Call, email, IM and check presence for more meaningful collaboration.
Every missed call is a missed opportunity. The IP Office provides messaging and customer interaction solutions to ensure calls are never missed.
Calls to the office ring on any designated device, so you never miss a call. Log on to any IP desk phone in the network and it becomes the user’s phone.
Get all business voice and email messages on your smartphone. With the IP Office’s visual voice mail, you can prioritise messages and respond to the most important ones first.
The IP Office can significantly help lower costs with SIP trunk support, sophisticated conferencing options, advanced mobility solutions and customer service tools.
With Evoke Leasing, a full range of payment options is available to suit every pocket. Payments are typically spread over anything from 3 to 7 years. No up-front capital expenditure is required and payments may even be tax deductible.
From Avaya IP Office release 9.1 onwards, there is also a ‘Server Edition’ available, designed for businesses that prefer to host their system on a Linux server or ‘Select Edition’ for a VM Ware environment. When fully configured, up to 2500 system users can be supported in an active/active environment. Traditionally these types of deployments have been for larger customers with more complex requirements but we have seen a recent increase in the requirement for VM Ware deployments in small/medium companies, particularly solicitors, building societies and technical companies.
Supporting your usersAt Evoke, we understand that one size doesn’t always fit all with regard to communications needs. Avaya’s IP Office telephone system has an extensive range of different user types which allow customers to give each employee the right level of communication capability which will enable them to do their job in the best possible way.
This is becoming more and more important as businesses start to employ or get ready to employ the ‘millennials’ (birth year 1980-1999). The ‘millennials’ are avid technology users who expect to have instant access to easy to use and feature rich communications as standard. Millennials will typically be attracted to the IP Office features and functionality that gives them ubiquitous access to people and information at the touch of a button from any device they choose and typically they will want to bring their own device or be provided with a device that they specify.
Will you keep up with the speed of business?That’s the question many small and mid-sized businesses face at the moment. Employees and customers are becoming more diversely located, today’s office can be a kitchen table, hotel or airline seat. Mobile devices are becoming more technologically advanced and the global workforce is fractured, fluid and moving at a relentless, furiously fast pace.
The Avaya IP Office manages the BYOD (bring your own device trend) by securely and easily integrating with most popular smart devices, bringing full desktop communication capabilities to employees no matter where they go. Employees can be more productive. Businesses can save by reducing company owned mobile devices.
As new government legislations allow for more flexible working patterns for employees that meet a certain criteria, we are also seeing increased need for businesses to invest in technologies that can allow secure access to communications technology outside of the office, to retain key employees and ensure home and remote workers are as accessible as employees in the office.
Some of the Avaya IP Office solutions that can empower your employees no matter where and how they work are:
Bring full desktop communications to your iPhone or Android smartphone devices.
Now you can make and receive business calls from your Apple iPad device; check colleagues presence and instant message (IM) to stay connected.
From a built in HD video softphone and mobile video applications to full room based video conferencing, Avaya IP Office delivers powerful video options proven to enhance productivity.
Streamline communications in the office or at home. Click to dial, see who’s available with presence, and sync your calendar and more. Communications-enable desktop apps like Microsoft Outlook, Microsoft Lync and Salesforce.com.
The full stackA key buzz word for 2018 is ‘The Full Stack’ which simply means it’s not just about the telephone system. Your telecommunications partner of choice needs to understand video, data, network security and contact/call centres. Today’s applications and business requirements merge the boundaries between voice and data and what was once siloed areas of provision and functionality, are now intrinsically linked and blended to offer dynamic and flexible working practices.
A single communications supplier can save you time and money, leaving you to focus on your business. With Evoke’s calling packages, calls made through the IP Office, whether landline or mobile, can benefit from zero or low cost calling bundles. Give the team at Evoke a call on 0800 8403688 to discuss how we can significantly reduce costs or simply send a recent copy of your telephone bills to [email protected] for a quick and easy analysis of potential savings and bundle options.
Together, Avaya and Evoke can help your company maximise productivity with intelligent communications solutions specific to the needs of your workforce.
This edition is ideal for smaller businesses with simple telephony requirements. If your business has less than 20 users, you are running on a single site and you are not yet ready to make the move to IP (maybe have line or cabling restrictions) then your Evoke representative may recommend this level of licensing for you.
Key features:
This level of licensing is really popular for business where good customer service is important, the business is ready to embrace IP and there may be some requirement for flexible working.
Key features:
This edition is recommended for superior customer service and mobility solutions as well as for resiliency in multi-site environments. Essential edition is a pre-requisite to preferred edition.
Key features:
Medium sized organisations face different challenges and have different needs to large organisations. They are expected to perform like their larger competitors but with less resource and smaller budgets. As such Server Edition delivers significant value in helping to fulfil business needs and overcoming business issues.
Server Edition has been specifically designed to address up to 2,000 users on a single site or up to 32 locations. This scale increase is delivered on a Linux server as oppose to the IP Office 500v2 platform.
Virtualisation benefits:
Key benefits:
IP Office Select includes all the features of Server Edition plus enterprise grade functionality. It is targeted at the upper end of medium sized customers (1000-2500 users) with more sophisticated communications requirements, requiring a VM Ware deployment. It combines enterprise-class scalability, resiliency and security, as well as the simplicity, flexibility and value of the IP Office Platform.
IP Office Select is a mode that is configured in the core IP Office and validated by licencing.
Key features:
Evoke can help you select the right edition of IP Office for your current and future needs. Just get in touch with our friendly team on 0800 8403688 and we will be able to recommend a solution for you based on your requirements and budget.
Avaya IP Office 9.1 is the latest major release for the IP Office product portfolio, launched in December 2014.
What do the latest enhancements really mean for your business?
Existing Avaya IP Office customers can migrate to R9.1 by purchasing an upgrade licence or under the terms of their IP Office Support Services support contract, as applicable. If you are an existing Nortel customer you may also able to migrate to IP Office whilst retaining existing Nortel Digital Handsets and cabling. Some customers decide to gradually migrate to IP Office and you can run part Nortel phones and part new IP Office phones off the same system and upgrade the handsets as budget allows.
In December 2014 Avaya announced the availability of The Avaya Software Investment Protection Policy (ASIPP) for IP Office. ASIPP can be used by customers as they migrate to IP Office. For example:
In addition to IP Office upgrades, IP Office Support Services (IPOSS) delivers: Maximized Uptime for rapid remote software and hardware support using enhanced remote connectivity for secure and quicker troubleshooting. Customers can have peace of mind knowing that their communications are backed by the product manufacturer. Customers have optimised performance with access to software packs and update, faster support, access to certified parts replacement and the right support for their specifically designed environments. Investment protection and true value for their money with access to free software upgrades, high quality services and rapid and seamless scalable solutions.
If you would like further advice on Avaya IP Office upgrades, ASIPP or IPOSS, please do not hesitate to give one of the Evoke sales team a call on 0800 8403688 or 01509 278278 for a friendly, informative chat. The Evoke team are also able to come and visit you at your premises to share the latest Avaya Roadmap or discuss your telecommunications requirements. At Evoke we also embrace the technology we provide so if you would like to book a session with an Evoke team member via Video conference then we would be more than happy to arrange. All you need your end is a PC, some headphones and access to the internet.
Evoke will work with you and your teams to understand which user profiles will work best for your organisational requirements and budget. Whilst retaining a single server solution for simplicity and cost efficiency, Avaya IP Office can provide flexible and feature rich profiles for users both in and out of the office. Profiles are matched perfectly to the applications and functionality required by each user to work in the best possible way, regardless of location. Some examples of user profiles have been put together below:
Office WorkerProvide employees with all the communication tools they need to be productive from the desk and to deliver back office support to colleagues or deal with customer requests. Office Worker uses instant messaging, visual voicemail and presence capabilities to quickly reach co-workers.
Key Office Worker features:-
Mobile WorkerThis simple-to-use, easy-to-manage solution lets you offer customers real-time collaboration anytime, anywhere:
Key Mobile Worker features:-
Provides workers with all IP Office features and communications tools as if they were in the office – significantly improving productivity and business continuity. This Teleworker profile is essentially the same as Office Worker but you also benefit from a Softphone for remote working. If you are running a MAC environment there is a slightly different version of Softphone.
Combining the key elements of the Avaya IP Office Mobile Worker and Teleworker, the Power User is provided with a complete unified communications solution A Power User gets automatic notification of important voice mails and emails in their inbox. Their calls ring simultaneously on all devices so power users react fast to calls and can also organise conference calls for up to 64 people.
Let Evoke Telecom help your business understand the current and emerging trends and technologies and translate the jargon into a meaningful and simple to understand strategy for your business. Evoke provide Avaya IP Office solutions to businesses in the Nottingham, Leicester, Derby and East Midlands area, as well as offering nationwide coverage for our multi-site customers. Call us on 0800 8403688 now..
The security of SIP/VoIP connectivity is key to a successful SIP-based communications deployment. Data network firewalls protect a variety of traffic types but are not ‘application aware’. Current industry best practice for securing SIP-based communications is the deployment of a Session Border Controller (SBC) at the edge of the network.
Avaya SBCE is a single solution providing SIP-based security functionality across 2 key areas:
Many small businesses are spread across a number of offices, each with the same communications requirements. To ensure high levels of productivity and customer service are maintained. SCN enables up to 32 IP Office systems to be networked together, enabling workers to seamlessly collaborate and communicate between disparate office locations.
Some benefits of SCN:
Voicemail Pro is included with IP Office Preferred Edition
Avaya IP Office Lync Plug in …
IP Office Outlook Plug In …
Salesforce.com Plug In…
Avaya IP Office comes with in-built web collaboration tools. This is an additional license above Office Worker but you don’t need this for every worker/user on the system, for example you could have your Avaya IP Office configured for 50 Office Worker users but only enable 10 of these to have web collaboration.
Key Features:
Let Evoke Telecom help your business understand the current and emerging trends and technologies and translate the jargon into a meaningful and simple to understand strategy for your business. Evoke provide Avaya IP Office solutions to businesses in the Nottingham, Leicester, Derby and East Midlands area, as well as offering nationwide coverage for our multi-site customers. Call us on 0800 8403688 now.
This is a collaboration software client which delivers an innovative interface for real time communications.
This client application is supported with Preferred Edition, Server Edition and IP Office Select. The Avaya softphone license will give telephony only features whereas the Power User or Office worker license allows access to all features.
This is a GUI based, soft console client designed to provide the tools to enable efficient and effective call handling for single sites or multiple locations (up to 32 offices from one location).
This client application requires minimal training and is intuitive and easy to use. You can annotate certain calls with a specific script – example important customer to ensure a professional and appropriate greeting is delivered.
You are able to have up to 4 Receptions per IP Office system.
This client also supports door open control for up to 2 door entry systems (door entry systems not provided).
Key Receptionist Features:-
*Receptionist is supported on Preferred, Server & Select licensing
Key features of One-X Portal:
Two applications delivering mobile benefits depending on the need of the employee
One-X Mobile Essential: cost-effective, server-less mobility solution intended for mobile users who only need voice-based capabilities. To explain how Avaya One-X Mobile Essential works in simple terms – A call comes in and rings at a user’s desk and at a time pre-determined by the user – this can then forward automatically to their mobile. What’s really great is because the user’s desk phone is twinned with their mobile phone using software, the software enables the mobile phone to effectively become like a phone in the office so using the * and # function keys, a call can be placed on hold by the user and transferred to another extension on the system.
Key Benefits of One-X Mobile Essential:
One-X Mobile Preferred is an enhanced version of One-X Mobile Essential, providing rich UC capabilities designed to give mobile users quick access to multiple forms of communication such as VoIP calls or calls over the 3G/4G networks.
The team at Evoke can help select and recommend the best business options for you, taking into account what functions your office/remote workers are responsible for and how flexible and dynamic their communications requirements need to be. Every business is different and at Evoke we find that each business has completely different drivers for using and enabling their workers with technology and solutions to enhance and improve the way they work.
PC Telephony client enhancing communication and collaboration for remote workers, providing an easy-to-use application for managing voice and video communication.
Licence requirements for IP Office Video Softphone for Mac
Give the team at Evoke a call on 0800 8403688 to discuss how the Avaya IP Office could work for your business.
Together, Avaya and Evoke can help your company maximise productivity with intelligent communications solutions specific to the needs of your workforce.
Contact centreWorking closely with our customers, the team at Evoke understand that customer experience has evolved.
Contact Centre Managers are constantly being pressured to deliver high-quality customer service, improve productivity, and cut costs as they deal with intense competition. They view technology as business critical to compete and grow successfully. They are looking for contact centre solutions that will:
Supporting multichannel communication in the contact centre is more than a “want” – it has rapidly become a “need.” Today, businesses are looking beyond traditional voice-based contact centre solutions. According to a Forrester research study, 34 percent of midmarket companies plan to add multichannel integration in the next 12 months. This trend is predominantly driven by customers, who are accustomed to communicating how and when they want to, using the device of their choice.
Consider, too, the critical role of the contact centre agent. In today’s increasingly mobile workforce environment, they may either need to work in a centralised location, distributed across multiple locations, or in line with flexible working practices, working from home. These factors highlight the critical need for efficient, effective training and flexible, powerful, easy-to-use agent management solutions.
Therefore, midmarket spending on contact centre technology is driven by:
A multichannel contact center platform is a requirement for truly competitive service—both to reduce costs and to provide the highest levels of customer satisfaction.
82 percent of Millenials report that they will buy more from companies that make it easy to do business.
Avaya is well positioned to meet the needs, requirements, and challenges of midsize businesses with Contact Centre Solutions for IP Office that:
Avaya IP Office Contact CentreDesigned for the small and midsize business, Avaya IP Office Contact Centre can be deployed at a single location or across up to 32 networked locations supporting five to 100 agents. Agents can be physically located in a single office, at multiple locations across the enterprise, or at home with “in-office” capabilities for maximum flexibility and 24-hour support. Avaya IP Office Contact Centre supports voice, email, and web chat channels for optimal accessibility.
Avaya IP Office Contact Center benefits include:
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing UC, real-time video collaboration, contact centre, networking, and related services to companies of all sizes around the world.
Avaya has number one market share globally with 30.5 percent and has been named a leader in the Contact Center Solutions Gartner Magic Quadrant for the last 13 years.
Avaya helps our customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges.
Because Avaya’s solutions are based on open standards, our customers can decide what works best for them.
Working with the Evoke team, Our objective is to really understand your business and your key drivers and requirements, empower your contact centre to give customers and agents the best experience possible—regardless of the devices, locations, or communications channels they choose.
Speak to one of the Evoke contact centre team today for further information.
The IP Office has a wide range of handsets available to meet the needs of each of your users. These include:
We also have a wide range of Jabra, Plantronics and Sennheiser headsets to match and complement the above handset selection.
Download our handset selector brochure
Give the team at Evoke a call on 0800 8403688 to discuss any of our headsets, handsets or systems and to find out which are the best options for your needs.
Together, Avaya and Evoke can help your company maximise productivity with intelligent communications solutions specific to the needs of your workforce.
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Our cost effective contact centre solutions are rich in features and can be deployed at a single location or across up to 32 networked locations.
Avaya’s IP Office business telephone system is a future ready, simple to use and easily scalable unified communications solution for businesses.
