Telephone systems are transforming the way that businesses operate and no more so than in the hotel and hospitality sector.
These days it’s not only the business traveler that takes their mobile telephone away with them, a trend that has completely changed the whole requirement for a hotel telephone system. Choosing the right telephone system could be one of the most critical business decisions that you make. This is because an effective telephone system could enable you to deliver a best in class customer experience for your guests, offer added value services and reduce your running costs.
The simple fact is that whether you are a large chain or specialist boutique hotel, a guest house or a bed & breakfast, today’s guests expect so much more! For the switched on hotelier this represents a wonderful opportunity to build customer satisfaction, loyalty and powerful recommendation in every interaction and experience that they deliver.
Today’s specialist hotel telephone systems are designed to be seamlessly integrated into CRM, PMS or other Front of House software. This enables many day to day tasks to become automated and integrated into your systems, leaving staff free to spend more time looking after your guests. Be it the ordering of food and drinks, listen in and ‘baby monitoring’, wake up calls, and simple one touch services for the restaurant, gym, spa, or golf centre, so much more can now be done from the handset in your guests rooms. And for that personal touch, your customer’s name can be displayed with each service call that they make, enabling your teams to greet them by name as each call is answered.
Some helpful features for your guests might include:
Weddings, event management, conference and venue have become an essential part of today’s portfolio of services offered by many hotels.
With this change it is estimated that 80% of employees in the hotel and hospitality industry are now mobile. This in turn has made the challenge of providing a best in class customer experience even more demanding. At the heart of this is the ability to contact key members of staff. Be it the events team manager or the estates team, the night porter or the general manager, speed of contact can make the difference between a good or bad customer review.
Today’s telephone systems make it much easier for guests and management to contact not just 20% but 100% of the hotel team, wherever they might be.
Some clever yet simple solutions could include:
A new telephone system, integrated into Front of House systems can completely transform the way that a modern hotel operates, enhancing the customer experience, delivering new efficiencies and saving on running costs.
The Scenic Hotel Group had a legacy Meridian phone system serving its 17 properties which was significantly out of date and too difficult/expensive to maintain and upgrade. They wanted a solution that had longevity, with a low total cost of ownership and that didn’t keep penalising them financially. The Group chose the iPECS and were extremely satisfied with the solution. Specific key benefits included:
You can watch the full case study here:
Evoke Telecom are proud to recommend Europe’s number hotel telephony solution – the Ericsson-LG iPECS.
The iPECS not only offers the GREEN benefits of one of the world’s lowest power consumption telephone systems but will also deliver a whole host of modern features to provide the best possible experience to your guests.
The iPECS’ features are designed to help you enhance your guests’ experience, increase your revenue streams, improve staff efficiency and productivity and reduce operational costs. Our brochure explains how all of this and more is achieved.
It was obvious from the very first meeting with David, that Evoke Telecom had the knowledge and technical expertise we were looking for. The engineers understood our needs and did an exceptional job in transferring us across to the new system. We would like to mention Steve in particular for his amazing knowledge and support. The hotel now has a modern telephone system that has completely transformed how we look after our guests and customers. We could not recommend David and the team highly enough to anyone that is considering updating their business communications.
We specialise in specifying, installing and supporting phone systems for hotels and hospitality – so why not call our helpful and friendly sales team now on 0800 8403688 or 01509 278278 and find out how we can help.