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Johnson Paraplanning Embraces Avaya Cloud

Johnson case study

Evoke solves a critical business challenge that other Cloud providers couldn’t do.

The key drivers for Johnson Paraplanning were: –

  • Choosing a quality Cloud solution that met their specific business requirements from a trusted local supplier.
  • Recognise individual clients by name depending on which phone number they called.
  • Find a solution to automate the management of calls during busy periods when skilled associates were busy answering other customer calls.
  • Provide full IP phone coverage in areas of poor bandwidth due to the age of Johnson’s lovely office premises.

There is nothing that makes us smile more than a returning customer. Having used Evoke at a previous business, Colin Johnson contacted Evoke for guidance. Evoke were able to make the following recommendations;

  • Replacement Solution – The Avaya IP Office Cloud solution is Avaya’s very latest technology, building on the IP Office brand as one of the most trusted telephony systems in the world. Evoke selected this solution for Johnson’s Paraplanning as it was able to deliver on specific business requirements which were not available with other similar solutions on the market.
  • Customer Number Recognition – Evoke were able to listen to Colin’s business challenge and confirm the Avaya IP Office Cloud solution, utilising the brilliant J129 and J179 handsets could present the name of the represented customer calling on the handset display, based on the number called. This allowed for professional and seamless handling of important customer calls that needed specific greeting and routing.
  • Automate management of calls during busy periods – Evoke delighted Johnson Paraplanning by configuring a cloud monitoring tool called ‘SIP Trunk Call Manager’ to automatically handle calls should capacity exceed associate availability. Unlimited callers now have the option to queue or leave a message requesting a call back.
  • Provide full IP Telephony to areas where wiring wasn’t possible was perfectly solved by Evoke providing a Wireless-LAN card that could be slotted into the Avaya J129 and J179 handsets, enabling handsets used in these areas to be completely wire free.
Avaya J179

Above: Avaya J179

Just a couple of months in with the system now and the team are already delighted with how this solution is coping with and managing their business growth. The Evoke team are pleased as punch that we can share another great customer success story and we have helped another business to operate more efficiently and professionally by using latest technology as an enabler.

We are honoured to share a quote from Colin Johnson at Johnson Paraplanning:

“David and the team at Evoke were able to provide a bespoke cloud solution that others were unable to. Since installation we have added new lines to the service and we could not be more pleased, well done to all at Evoke and keep up the great work!”

Colin Johnson
Managing Director of Johnson Paraplanning

About Johnson Paraplanning

Johnson Paraplanning work exclusively alongside St. James’s Place Partners to provide quality documentation and suitability reports for all types of financial products. Johnson Paraplanning have a full understanding of the complex nature and stringent controls in place which ensures the suitability of all recommendations.

Since incorporating in 2018 they have grown a small business to a flourishing entity.

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