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April Feature: Kingdom Services Group Ltd

Evoke Case Study

Kingdom Group Services Limited are one of the UK’s largest independent, privately owned companies, specialising in security solutions, facilities management, environmental protection and recruitment within the UK, Ireland and South Asia. Based from Head Offices in Lancashire, Kingdom manage thousands of service personnel and a network of regional offices and client sites.

They recognised a need to increase their communication capability and reduce wasted travel time, particularly regarding monthly Directors’ Board meetings where directors travelled and attended from all around the UK. Rob Barton, IT and Innovations Director at Kingdom, decide to consult their strategic telecommunications and connectivity provider, Evoke Telecom, for ideas and support.

Avaya Scopia Video Conferencing quickly become the solution of choice and was installed in the main Head Office meeting room. It soon became obvious to Rob that the highly flexible Avaya Scopia system could be used for so much more.

The result has been a solution used across all UK sites for board meetings, to reduce unnecessary director travel time. It is also used for screening interviewees for new roles, without the need for the candidate to travel the length of the UK. Kingdom have even set up a second video room, especially fitted out as a customer service team video room for virtual meetings with customers and prospects.

The solution has been a huge success and has now been turned into a Global case study by Avaya, available in more than 22 countries, as a shining example of how a simple video conferencing solution can deliver massive value to your business.

But, don’t just listen to us – here is what IT and Innovations Director Rob Barton thinks about Avaya Scopia and the new Cloud version – Equinox Meetings Online.

Click here to view the PDF case study.

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