Call recording is an invaluable tool that allows you to search for calls taken by individual team members, and listen in, even when you’re not in the office. This allows you to provide them with detailed individual feedback and training. Call recording is really an essential tool for any contact centre to help evaluate and improve service performance.
Our contact centre recording solutions are highly scalable and can support thousands of lines across multiple office locations. They are supported by AES encryption (Advanced Encryption Standard) and deliver PCI compliance, allowing payments to be taken over the phone without security concerns. We can also program the system to manually or dynamically silence any sensitive audio for added security.
We can provide a comprehensive call recording solution that integrates with your current call centre software, or we can help with a new contact centre solution. Take the next step by calling Evoke Telecom Services Ltd now on 0800 8403688 or send us an enquiry using our enquiry form and we will get straight back to you.