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Case study: Angel Digital


Angel Case Study

Download case study PDFAbout the client:

Angel is a Nottingham-based agency providing digital marketing services such as website design, SEO and copywriting.

Business need:

Angel is a small team but has seen rapid growth in its digital marketing work. In addition, the brand is expanding to offer other services such as the rental of office space throughout the UK.

Angel was struggling to keep up with its growing client base and maintain good communications with its clients, especially with some of the team frequently on the road.
However, without a traditional office environment, the installation of a feature-rich telephone system was out of the question.

Solution:

Evoke recommended a cloud telephony solution for Angel. Traditionally, businesses have needed expensive telephony equipment to manage multiple lines and users. Cloud telephony has changed all of that. With a cloud solution, the only hardware you need in your office is a managed router, a POE switch, handsets for each user and structured cabling. Those items are significantly cheaper than the cost of a traditional PBX telephone system. So cloud telephony is ideal for a small, growing business that needs all the features of a telephone system but can’t afford the outlay.

Benefits

The cloud solution has enabled Angel to have all the features of a standard PBX telephone system without the significant outlay.

Angel’s workers have been allocated single virtual numbers which highly suits Angel’s flexible business model and ‘on the road’ style of working.

Angel’s pcs, phones and apps are integrated with the system to suit the way they work.

The team can see the status of each other in real-time using Presence technology .

As it expands, Angel will be able to introduce new users and services, with the only cost being that of the handset for that user, where needed.

Angel’s nominated administrator can control the system features and its integrated management tools via the web from any location that they like.

Angel can automatically re-route calls in the event of an emergency or disaster, providing complete business continuity.

Calls between users and locations are free, keeping costs down.

Verdict:

“We are really pleased with the solution that Evoke has put together for us. Really, we didn’t think we’d be able to benefit from all the features of a telephone system with our budget. But we’ve actually got all the functionality of a top end solution, without the expensive price tag.”
Jen Wiss Carline – Director, Angel Digital Marketing
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